Politique d'expédition

Where We Ship

We deliver to more than 60 countries across Europe, the United Kingdom, Canada, Asia, Oceania, the Middle East, and Latin America. A full list of destinations and per-country rates is available on our Global Shipping page.

We do not currently ship within the United States. US shoppers looking for the same products should visit us directly at the source retailers.

Delivery Timeframes

International delivery typically arrives within 15 to 30 days from the day your order ships, depending on destination and carrier. Some remote regions may take slightly longer. Every order is dispatched with a tracking number so you can follow the parcel in transit.

Shipping Rates

Shipping is calculated at checkout based on your country and parcel size. All prices are in USD and displayed with your local currency at checkout where available. When you order multiple items, our system automatically calculates a discounted combined shipping rate based on total weight, box size, and destination.

Duties, Taxes, and Customs

To keep your delivery simple and predictable, Treatspree prepays import fees for our main markets:

  • Canada: GST/HST and duties are fully prepaid. No additional charges upon delivery.
  • United Kingdom (EORI): VAT and duties are prepaid on orders up to £135.
  • European Union (IOSS): VAT and the €3 customs duty are prepaid on orders up to €150. Some exceptions may apply for certain restricted or semi-restricted items.
  • All Other Countries: Customers are solely responsible for any applicable import duties, taxes, and customs fees. We recommend checking with your local customs authority prior to placing your order.

Tracking Your Order

Once your order ships, you will receive a tracking link by email. You can also track your order any time via our tracking portal. If your tracking has not updated in more than seven days, please contact us so we can investigate with the carrier on your behalf.

Delayed or Lost Shipments

If your order has not arrived within 30 days of shipment, please contact us and we will work with the carrier to file a claim. In cases of confirmed loss, we will issue a full refund including any applicable taxes, or send a replacement — whichever you prefer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong items, please contact us within 14 days of delivery with photos. We take full responsibility for issues within our control and will promptly issue a refund or send a replacement.

Refused, Undeliverable, or Returned Parcels

If a parcel is refused at customs, returned to us as undeliverable, or held at customs due to information the customer did not provide, we will contact you to discuss options. Additional shipping fees may apply for re-delivery.

Contactez-nous

For any shipping questions or concerns, please contact us at support@treatspree.com. Our customer service team is available Monday to Friday, 9am to 5pm USA Central Time, and we aim to respond to all inquiries within 24 hours