Help & FAQs

We’re here to make your shopping experience smooth and stress-free.

Browse our frequently asked questions below. Can’t find what you’re looking for? Contact Us and our support team will be happy to help.

Ordering & Products

Where are your products shipped from?

All orders are shipped from our central warehouse in Fort Worth, Texas, USA.

Are your items authentic?

Yes,100%. We only source products from reputable U.S. wholesalers and Distributors.

Can I place a bulk or wholesale order?

Yes,we welcome bulk and wholesale orders. Please contact us directly with your request, and we’ll work with you to provide a custom quote and shipping rate.

Can I cancel or change my order after placing it?

Cancellations can only be requested within 24 hours of placing your order. After that window, your order may already be processed and handed over to the shipping carrier — and a shipment confirmation email will have been sent to you. Because we prioritize fast processing to ensure quick delivery, cancellations are not possible once the package has left our warehouse. If you need to cancel, please reach out to us right away and we’ll do our best to assist you.

What if an item I want is out of stock?

We strive to keep all products listed on our website in stock at all times. However, there are occasional situations where an item may be in backorder or found to be expired upon inspection in our warehouse. In such cases, we contact customers who placed orders for those items within 48 hours to inform them of the issue and offer options. Customers can choose to wait while we attempt to restock the item or cancel the order for a full refund. The choice is entirely up to you.

Shipping & Delivery

Do you ship internationally?

Yes! We ship to dozens of countries across The Americas, Europe, Asia, Africa, and the Middle East. Shipping rates and estimated delivery times are shown at checkout. If you do not see your country mentioned under our Global Shipping page, please reach out to us and we will do our best to quote you a rate for your specific country.

How long will it take to receive my order?

Delivery times vary by country due to local transit speeds and customs processing times. We recommend checking our Global Shipping page for the most accurate delivery windows specific to your country. In general, most packages arrive within 7 to 30 days. Some remote locations may experience slightly longer transit times, but we work hard to ensure timely delivery worldwide.

Can I track my order?

Yes. You will receive a tracking link by email once your order ships. You can also visit our Track My Order page at any time and enter your order number or tracking number to get real-time updates. We partner with trusted international carriers to provide reliable tracking.

What if my package is delayed or lost?

We ship using trusted international carriers including USPS, Asendia, and SkyPostal depending on your destination country. All shipments include tracking.

Are duties and taxes included in the shipping cost?

Yes. For most countries, our shipping rates include prepaid duties and taxes to avoid customs delays and surprise fees upon delivery. Please see our “Will I be charged duties or customs fees?” section below for full details by country.

Do you ship to PO Boxes?

This depends on your country and carrier. In most cases, we are unable to ship to PO Boxes for international orders. We recommend using a full residential or business address to ensure successful delivery.

Do you offer express shipping?

At this time, we offer standard international shipping for all destinations. We are always working to improve our service and may introduce expedited options in the future.

Can I change my shipping address after placing an order?

Due to payment security requirements, we cannot change addresses after an order has been submitted. If you need to change the address, we will cancel the order at your request, and you will need to re-submit the order with the correct address.

Payments & Pricing

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options depending on your country.

Will I be charged duties or customs fees?

It depends on your country. Canadian customers receive their orders delivered duty-paid — no surprise charges at the door. For UK customers, duties are prepaid on orders up to £135. For EU customers, VAT is prepaid on orders up to €150. Please note that certain semi-restricted items (such as certain cheese products or honey) may still incur additional duties at customs regardless of order value.

For all other countries, customs duties and import fees are the sole responsibility of the customer. We strongly recommend checking with your national customs agency to understand what charges you may incur before placing an order. Please note that we do not pay customs invoices or issue refunds for packages rejected by customs outside of the countries mentioned above.

Is my payment information safe?

Yes. We use secure, encrypted checkout systems to protect your data. Treatspree does not store your full payment information.

Do prices include tax?

Prices shown on our site are exclusive of tax, but the final total during checkout will reflect any applicable sales tax or VAT depending on your location. We collect and remit taxes for orders destined to Canada, the UK, and EU countries.

Do you offer price matching?

Currently, we do not offer price matching. However, we aim to keep our prices fair and competitive, especially considering the cost of international logistics.

Returns & Refunds

What is your return policy?

Because we ship internationally, we do not accept returns on most orders. However, if your item arrives damaged, defective, or not as described, we will work with you on a case-by-case basis to resolve the matter with a refund or replacement.

What if my item is damaged in transit?

We take great care in packaging, but if your item arrives damaged in transit, we’ll work with you and the carrier to pursue swift reimbursement. Please send us a photo of the damage as soon as possible to help expedite your claim.

Do you issue refunds proactively?

Yes. If an order appears stuck or lost in transit and the customer hasn’t received it after our estimated timeframe (30 days), we may proactively refund the order and notify the customer.

How long does it take to receive a refund?

Once approved, refunds are issued right away from our end. The time it takes for the refund to appear in your account depends entirely on how quickly your financial institution processes it. Depending on your institution, this can range from 1 to 7 business days.

Account & Support

Do I need an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping addresses, and view past purchases.

How do I contact customer service?

You can reach us by email at hello@treatspree.com or through the contact form on our website. We will respond to all inquiries within 1 business day.

What are your customer service hours?

Our customer support team is available Monday through Friday, 9 AM – 5 PM Central Time (Dallas, Texas USA).