Help & FAQs

We’re here to make your shopping experience smooth and stress-free.

Browse our frequently asked questions below. Can’t find what you’re looking for? Contact Us and our support team will be happy to help.

Ordering & Products

Where are your products shipped from?

All orders are shipped from our central warehouse in Fort Worth, Texas, USA.

Are your items authentic?

Yes,100%. We only source products from reputable U.S. wholesalers and Distributors.

Can I place a bulk or wholesale order?

Yes,we welcome bulk and wholesale orders. Please contact us directly with your request, and we’ll work with you to provide a custom quote and shipping rate.

Can I cancel or change my order after placing it?

We typically process orders within 24 hours of receiving them, so changes or cancellations are usually only possible within the first 24 hours of placing the order. If your order hasn’t shipped yet, please reach out to us immediately and we’ll do our best to accommodate your request.

What if an item I want is out of stock?

We strive to keep all products listed on our website in stock at all times.
However, there are occasional situations where an item may be on backorder or found to be expired upon inspection in our warehouse. In such cases, we contact customers who placed orders for those items within 48 hours ton inform them of the issue and offer options. Customers can choose to wait while we attempt to restock the item or cancel the order for a full refund. The choice is entirely up to you.

Shipping & Delivery

Do you ship internationally?

Yes! We ship to dozens of countries across The Americas, Europe,Asia, Africa, and the Middle East. Shipping rates and estimated delivery times are shown at checkout. If you do not see your country mentioned under our Global Shipping page, please reach out to us to quote you a rate for your specific country.

How long will it take to receive my order?

Delivery times vary by country due to local transit speeds and customs processing times. We recommend checking our Global Shipping page for the most accurate delivery windows specific to your country. In general, most packages arrive within 7 to 30 days. Some remote locations may experience slightly longer transit times, but we work hard to ensure timely delivery worldwide.

Can I track my order?

Yes.You will receive a tracking link by email once your order ships. We partner with trusted international carriers to provide reliable tracking.

What if my package is delayed or lost?

If your order appears delayed, we’ll investigate with the carrier and keep you updated. If your package is confirmed lost by the carrier, we will issue a full refund or reship your items at no cost.

Are duties and taxes included in the shipping cost?

Yes.For most countries, our shipping rates include prepaid duties and taxes to avoid customs delays and surprise fees upon delivery.

Do you offer express shipping?

At this time, we primarily offer standard international shipping. We’re working on offering expedited options to select destinations soon.

Can I change my shipping address after placing an order?

Due to payment security requirements, we cannot change addresses after an order has been submitted. If you want to change the address,we will cancel the order at your request and you will have to re-submit the order with the intended address.

Payments & Pricing

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options depending on your country.

Will I be charged duties or customs fees?

For Canadian customers, all duties and taxes are fully prepaid—there are no additional charges upon delivery. For the United Kingdom, duties are prepaid for orders up to 135 GBP. For countries within the European Union, we prepay duties on orders up to 150 Euros.

For all other countries not mentioned above, customs duties and import fees are the sole responsibility of the customer. We strongly recommend checking with your national customs agency to see what charges you will incur before placing an order with us. Please note that we do not pay for customs invoices or issue refunds for packages rejected by customs (outside of the countries mentioned above)

Is my payment information safe?

Yes.We use secure, encrypted checkout systems to protect your data. Treatspree does not store your full payment information.

Do prices include tax?

Prices shown on our site are exclusive of tax, but the final total during checkout will reflect any applicable sales tax or VAT depending on your location.We collect and remit taxes for orders destined to Canada, UK, and EU Countries.

Do you offer price matching?

Currently, we do not offer price matching. However, we aim to keep our prices fair and competitive, especially considering the cost of international logistics.

Returns & Refunds

What is your return policy?

Because we ship internationally, we do not accept returns on most orders. However, if your item arrives damaged, defective, or not as described, we will work with you on a case-by-case basis to resolve the matter with a refund or replacement.

What if my item is damaged in transit?

Because we ship internationally, we do not accept returns on most orders. However, if your item arrives damaged, defective, or not as described, we will work with you on a case-by-case basis to resolve the matter with a refund or replacement.

Do you issue refunds proactively?

Because we ship internationally, we do not accept returns on most orders. However, if your item arrives damaged, defective, or not as described, we will work with you on a case-by-case basis to resolve the matter with a refund or replacement.

Do prices include tax?

How long does it take to receive a refund?

Account & Support

Do I need an account to order?

No,you can check out as a guest. However, creating an account allows you to track orders, save shipping addresses, and view past purchases.

How do I contact customer service?

You can reach us by email at hello@treatspree.com or through the contact form on our website. We respond to all inquiries within 1 business day.

What are your customer service hours?

Our customer support team is available Monday through Friday, 9 AM – 5 PM Central Time (Dallas, Texas).